Jackie Day: Vancouver/Richmond Health Board

Jackie Day

Vancouver/Richmond Health Board

"One month following the retreat, the majority of the team members were of the opinion that the Playback experience had been helpful in improving team morale and had cleared many of the difficulties related to changes in colleague dutie

'It encouraged openness in subtle ways which are lasting.'

'Team morale improved.'

'There are lasting aspects of seeing issues presented in a different way. It took the sting out of the issues and diffused the tension.'

'We saw that there was a universal element to our problems.'

'The experience was positive – things shifted.'

To sum up, the overall impression is that involvement in the Playback process is a focused and beneficial way s. The following are examples of their comments:
 

to deal with work place issues."